Return & Refund Policy

Last Updated: July 27, 2026

At Ignite Carry LLC, we strive to provide high-quality products and excellent customer service. If you experience an issue with your order, we're here to help.

Returns

If you would like to request a return, you must contact Ignite Carry LLC before sending any item back. Returns submitted without prior authorization may not be accepted.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in their original packaging, when possible.
• Be accompanied by proof of purchase or your order number.

Certain items may not be eligible for return, including clearance, final sale, or customized products, unless they arrive damaged or defective.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund request.

If your refund is approved, it will be issued to your original method of payment. Please note that processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Ignite Carry LLC as soon as possible after delivery. Include your order number, a description of the issue, and photos of the product and packaging, if applicable, so we can resolve the issue promptly.

Exchanges

If you wish to exchange a product, please contact Ignite Carry LLC to determine your available options. Exchange requests are subject to product availability.

Contact Us

For all return, refund, exchange, or warranty inquiries, you must contact Ignite Carry LLC before taking any further action. Our team will provide instructions and assist you throughout the process.

We reserve the right to refuse returns or refunds that do not meet the requirements outlined in this policy or that are inconsistent with applicable law.